Focus on TS service delivery on country level; 1. Setting up service delivery plan and northface outlet;2. Setting down service flow and standard; 3. Planning the north face outlet of human resources; 4. Accomplishing service target5. Designing staff training plan and implementing the plan6. Periodically communicating with customers’ in high level management and finding out their requirement.
Fulfilling call-center business development cheap northface jackets1.Building telephone sale team and responsible for the training;2.Choosing product by telephone sale;3. Setting up the sales procedure.4. Being responsible for the marketing.In charge of a technical support team for IBM xSeries product hotline technology support service in China.1. Establishing new team for IBM xSeries product hotline technology support service;2. Designing transition plan and making sure the performance stability during job hand-over and take-over;3. Setting up training plan and completing the transference from PC Team to Server Team;4. Re-planning call flow, and improving call answer rate and customer satisfaction; 5. Analyzing hardware fault of sever hotline and locating the fault spare and dispatching the engineer for other part of China to solve the problem;6. Hotline abandon rate
